Refund & Returns: If you wish to return or exchange an item, you may do so in accordance with the following process:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Exchanges upon 5 days.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To receive your refund to your original payment method**, your online return must be initiated within 14 days of the order delivery date.
We’ve made it easy to make a return or exchange online – click here to get started.
Upon submitting your online return or exchange, you will receive a return label via email.
For returns, a fee of £3.99 will be deducted from your refund if you use either the label in your package or the label that is emailed to you. If you use your own return carrier you are responsible for the return shipping costs.
Returns and exchanges can be requested at our dedicated returns page. If your request is accepted, we’ll send you instructions on how and where to send your package.
Exchanges, ship with any carrier of your choice: Tracking Number requeried. Shipping fees paid by buyer.
United Kingdom: After your return approval confirmation the item must posted within 5 days after delivery confirmation.
Europe: Ship with any carrier of your choice: Tracking Number requeried. Shipping fees paid by buyer.
The item must posted within 5 days after delivery confirmation.
Items sent back to us without first requesting a return will not be accepted.
If returning an item, please ensure to return the item to the address provided in the returns instructions following approval of the return request.
Do not send the package to the warehouse address on the parcel as we may not be able to process the return correctly. Shipping fees, where applicable, are not-refundable.
Once the item has been confirmed as received by our returns centre, a full refund will be issued within 5 working days.
* Refund for lost parcels: Up to 30 working days after due date.
* Our products guarantee follow our return policy (14 days after delivery)You can always contact us for any return question at firstname.lastname@example.org